Help Center

Find answers to your questions and learn how to get the most out of BabyGuard.

Frequently Asked Questions

🚀 Getting Started

How do I create a BabyGuard account? +
Download the BabyGuard app from the App Store or Google Play. Open the app and tap "Sign Up". Enter your email address and create a password. You'll receive 3 free scans to try the service before subscribing.
Is BabyGuard free to use? +
BabyGuard offers 3 free scans to try the service. After that, you can choose from our subscription plans: Monthly ($4.99), Yearly ($39.99), or Lifetime ($99 launch special). All plans include unlimited scans and full features.
What information do I need to provide during setup? +
We ask for basic pregnancy information like your due date and any specific health concerns or allergies. This helps us personalize safety recommendations. All information is encrypted and never shared with third parties.

📷 Scanning Products

How do I scan a product? +
Open the app and tap the camera icon. Point your camera at the product's ingredient list. The app will automatically capture and analyze the ingredients. For best results, ensure good lighting and hold the camera steady.
What if the camera can't read the ingredients? +
If automatic scanning fails, you can manually enter ingredients by tapping "Enter Manually". You can also take a photo and crop it to focus on the ingredient list. Our AI can read ingredients in 15+ languages.
Can I scan multiple products at once? +
Currently, BabyGuard scans one product at a time for accuracy. However, you can quickly scan multiple products in succession, and all results are saved to your history for easy reference.

🛡️ Understanding Safety Scores

What do the safety colors mean? +
Green (Safe): Product is considered safe for pregnancy based on current research. Yellow (Caution): Some ingredients may require moderation or have limited research. Red (Avoid): Contains ingredients with known pregnancy risks.
How accurate is BabyGuard's analysis? +
BabyGuard has a 98.7% accuracy rate based on clinical validation studies. Our database includes 50,000+ ingredients backed by peer-reviewed research and is reviewed by board-certified OB-GYNs and toxicologists.
Should I consult my doctor about the results? +
Yes! BabyGuard provides evidence-based information to help you make informed decisions, but it's not a replacement for medical advice. Always consult your healthcare provider about specific concerns or medical conditions.

💳 Subscription & Billing

How do I change or cancel my subscription? +
Go to Settings > Subscription in the app. You can upgrade, downgrade, or cancel anytime. If you cancel, you'll continue to have access until the end of your current billing period. We offer a 30-day money-back guarantee.
What payment methods do you accept? +
We accept all major credit cards, debit cards, Apple Pay, Google Pay, and PayPal. All payments are processed securely through Stripe, which is PCI DSS compliant.
Do you offer discounts? +
Yes! We offer 50% discounts for students, healthcare workers, and military families. Contact support@babyguard.app with verification for your discount code. We also offer family plans for multiple users.

🔧 Technical Support

The app is running slowly. What should I do? +
Try closing and reopening the app. Make sure you have the latest version installed. If issues persist, clear the app cache in your phone settings or reinstall the app. Your data is backed up to your account.
Can I use BabyGuard offline? +
Basic scanning works offline for previously analyzed ingredients. However, you'll need an internet connection for new ingredient analysis, updates, and syncing across devices.
How do I share results with my partner or doctor? +
Tap the share icon on any scan result. You can share via text, email, or generate a PDF report. For partners, you can set up family sharing in Settings to automatically share all scans.

Video Tutorials

▶️

Getting Started with BabyGuard

Duration: 2:30

▶️

How to Scan Your First Product

Duration: 1:45

▶️

Understanding Safety Scores

Duration: 3:15

▶️

Sharing Results with Your Doctor

Duration: 2:00

▶️

Managing Your Subscription

Duration: 1:30

▶️

Tips for Better Scanning

Duration: 2:45

Still Need Help?

Our support team is here to assist you 24/7